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Free Help Desk
Software
Free Help
Desk Software is best described as a software system designed to
accept a request from an end user, and process it in the form of a
numbered ticket to be handled by an appropriate staff member - i.e.,
to render "help". The solution presented for the request is then
saved as part of database, which can be searched or edited. The
database created by the Free Help Desk Software over time creates an
endless pool of knowledge from which to find answers to duplicate or
similar requests in the future.
Free Help
Desk Software can be set up to be used internally, where support
staff can track inter-office queries, or externally, where the
system can be set up to render assistance to outside parties such as
website customers. AIM offers helpdesk software systems specifically
tailored for both uses.
Free Help Desk
Software solutions offer enterprise level businesses a full
complement of support options, allowing them to meet the growing
service needs of internal end users and external customers alike.
Such solutions deliver the ability to create, track, monitor report
on and close trouble tickets dealing with a wide range of customer
or technical service issues.
Free Help
Desk Software solutions have long been widely deployed in the
Fortune 500, but are now increasingly finding their way into
midmarket enterprises. These smaller companies now see the value
proposition of being able to handle customer or end-user service
requests online, from a personal computer. AIM markets a full suite
of helpdesk software solutions that meets the demands of both
Fortune 500 companies as well as departments within those companies
and midmarket firms.
A Free Help Desk Software is a
PC-based system designed to accept a request from an end user and
process it in the form of a numbered ticket to be handled by an
appropriate staff member. The steps take to resolve the request is
then saved as part of database, which can be searched or edited.
The
database created by a software helpdesk eventually creates a huge
pool of knowledge from which users and staff can find answers to
duplicate or similar requests, thus speeding the resolution of
helpdesk issues. A Free Help Desk Software can be used internally,
where support staff can track interoffice queries, or externally,
where the system renders assistance to outside parties such as
customers.
Ready to buy? Order the
Help Desk Toolkit today
THE HELP DESK TOOLKIT - Fourteen extensive
documents Sample Pages
Here
One thing is for sure: The Help Desk Toolkit makes Help Desk
Procurement and Management far more straight forward. No doubt about
it: it de-mystifies Help Desk Management, and enables you to produce
a Help Desk function with the minimum of fuss. There is absolutely
no need to re-invent the wheel! It is supplied primarily in MS-Word
format and comprises the following components:
HELP DESK all you need now
Ready to use documents: Help Desk Implementation
Plan, Help Desk procedures, Proactive Stress Management,
Problem management procedure
- Help desk implementation plan covering
all the aspects of help desk implementations
- Help Desk Phone Communication
Standards - Example Standards Monitoring Sheet
- Help Desk Stress Management - 30
slides Proactive Strategies for Managing Stress and
Change
- Help Desk Procedures - This
procedure defines the steps involved in responding to customer
calls through the Help Desk facility.
HELP DESK SLA GUIDE
Let's face it: a
comprehensive SLA is a daunting task. Now you'll have an extensive
blueprint at your fingertips. This document explains every part of
the service level agreement for a HELP DESK, clause by clause. You
can populate and change directly, as required.
- Service Level Guidelines on Help
Desk procedures
- Extensive Service Level Agreement for
Help desks
HELP DESK
INTRODUCTION
Let's be honest: getting buy-in
is the hardest part of any Help Desk, are you ready for straight
talk? This is a full PowerPoint presentation. It explains the HELP
DESK, what is needed, why and where.
AUDIT & REVIEW
How many times have you said to yourself: how well are our
Help Desk needs taken care of? If you already have a HELP DESK, or
just want to be doubly sure, this component will certainly help. It
comprises a series of questions designed to take you through your
HELP DESK and check it for quality and completeness. A first rate
audit tool (MS-Word).
HELP DESK BEST PRACTICE
We've got the solution to your needs: HELP DESK best practice
is designed around a set of activities to deliver upon
excellent customer value. This explains the key concepts of a
HELP DESK.
HELP DESK DESIGN TEMPLATE
In today's uncertain economy you need clarity, fast. This is
a complete template for establishing service descriptions. This is a
complete template for a HELP DESK design.
Fourteen documents
- Hundreds of pages with
easy-to-follow sections
- An extensive must-do
checklist based on our experience implementing Help Desk in over
40 industries
- New practical advice on
awareness, planning, implementation, and review
- New commentary on
delivering upon business value
- All-new "tuneup"
section tailored to improve the performance of
existing initiatives
- Fully updated throughout to
take account of current Best Practices and policies, and the
state of their
use
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