Freeware Helpdesk

Freeware Helpdesk are programs which are free to use and do not require a payment to the Author.  At time of writing, a small percentage of these titles include some kind of advertising banner placed there by the Author or developer enabling them to gain a little revenue for their hard work.  These programs (sometimes known as Bannerware or Adware) are also free to use.  However, should you prefer not to see advertising banners, you can usually upgrade to a version without banners for a nominal fee.  This advertiser supported form of freeware would appear to be on the increase, but we feel it’s a small price to pay for sometimes very good quality software. There are many resources on the net from where you can get these Freeware Helpdesk. For example many software titles available for download at 5 Star are licensed as "Freeware".  You can download these Freeware Helpdesk softwares for free initially and if you are satisfied with them you can get it upgraded for a very nominal fee.

Now you might be seeking answers for some common questions like what about viruses in Freeware Helpdesk software? The Freeware Helpdesk industry has an excellent track record providing products that have been checked thoroughly for viruses.  Freeware Helpdesk authors, bulletin board and on-line service operators, as well as disk vendors, carefully scan programs for viruses before offering them to consumers; so, a Shareware program will often have more checks made on it than regular commercial software.  Also, the compressed formats used to transmit most Freeware Helpdesk programs tends to offer additional protection because each compressed file comes with its own safety checksum to detect tampering.  And as if this wasn't enough, the company who has listed them will run the software through their own state of the art virus checking software before listing it for download as Freeware Helpdesk software.

Let’s discuss one Freeware Helpdesk at IT Pro Downloads. It is HelpSTAR Quick Evaluation Edition which enables you to determine in minutes whether HelpSTAR has the potential to solve your help desk challenges. This Freeware Helpdesk comes preloaded with sample data (or lets you create your own) so you experience first hand how it can provide tangible improvements in response time, end user self help, first call resolution, and cost-justification of staff and equipment. As you know most of these Freeware Helpdesk are with limited features and time duration, so if you are looking seriously for some nice Helpdesk Software then other HelpSTAR editions:

MS Access (Jet): This version uses Microsoft Access 2000 as its database. It is the simplest and easiest to install. The database engine is distributed free of charge and is included with this installation. Pricing for this version start at $2495 for 2 seats (unlimited end users / audited workstations). Since this is a file-based database, we recommend a maximum license of 10 seats for this edition.

MSDE: This version uses Microsoft Data Engine (MSDE), a client / server database engine. MSDE is based on SQL Server technology, and supports a large transaction rate. MSDE (the database component) is distributed free of charge and is included with this installation. If required, the transition from MSDE to SQL is very straightforward.

MS SQL: This version uses Microsoft SQL as the database server. It requires a license from Microsoft (for the database engine component). This database supports a large transaction rate, and large amounts of data. Sites that are already using MS SQL Server may wish to evaluate this version.