Help Desk
Jobs
With the
growing trend in helpdesk scenario there is no shortage of Help Desk
Jobs. But Help Desk Jobs get a bad rap. After all, the stereotypical
image of a help desk worker is a pale guy in a room with fluorescent
lighting, listening to the irate ravings of computer users ready to
commit hara-kiri because their browsers crashed or their Palm Pilots
won't sync. Needless to say, Help Desk Jobs or working the help desk
is not the glamour job of the information technology world.
However, these
Help Desk Jobs can be one of the best ways to break into the
industry and gain experience. The support field is booming, with
opportunities for everyone from those with recent technology
training to pros with years of experience with a particular software
package.
For example,
enter the term Help Desk Jobs in the job search at Monster.com, and
you will find upwards of 1,000 positions. Salaries in the Help Desk
Jobs vary widely, depending on expertise and the level of
specialization. It's not uncommon to see companies paying $9 an
hour, even though others pay $50 an hour or more. A Help Desk Jobs
listing for a help desk manager in
New
York
offers a salary of $80,000 and up. Another listing, for Helpdesk
Jobs in Connecticut, cites a rate of $38 to $54 an hour as a
help desk specialist. According to Computerworld, the average salary
for a help desk operator is $33,511, and the average salary for a
help desk manager is $46,720.
While an
entry-level Help Desk Jobs put you on the front lines of answering
calls from users, other positions give you the chance to provide a
higher level of assistance, requiring more in-depth knowledge and
problem-solving skills. That knowledge can help you break into other
areas, which often happens; help desk managers often lament the
turnover in their departments. Moreover, a tech support job may
include Help Desk Jobs assortment of responsibilities, allowing you
to gain the experience needed to move into other positions, whether
as a network administrator or a Web developer. One Monster.com
listing for a help desk analyst, with a salary in the low 30s, said
the analyst would be responsible for assisting the network
administrator with tape backups and configuring workstations for the
network, along with support duties.
If you're
looking for a quick way to break into the industry, Help Desk Jobs
may be your ticket. You may have to work weekends or evenings, and
the pay may not be great, but entry-level Help Desk Jobs allow you
to gain industry expertise -- and real-world experience, if you're
lacking it. With persistence, job opportunities exist even for those
without much of a track record.
Ready to buy? Order the
Help Desk Toolkit today
THE HELP DESK TOOLKIT - Fourteen extensive
documents Sample Pages
Here
One thing is for sure: The Help Desk Toolkit makes Help Desk
Procurement and Management far more straight forward. No doubt about
it: it de-mystifies Help Desk Management, and enables you to produce
a Help Desk function with the minimum of fuss. There is absolutely
no need to re-invent the wheel! It is supplied primarily in MS-Word
format and comprises the following components:
HELP DESK all you need now
Ready to use documents: Help Desk Implementation
Plan, Help Desk procedures, Proactive Stress Management,
Problem management procedure
- Help desk implementation plan covering
all the aspects of help desk implementations
- Help Desk Phone Communication
Standards - Example Standards Monitoring Sheet
- Help Desk Stress Management - 30
slides Proactive Strategies for Managing Stress and
Change
- Help Desk Procedures - This
procedure defines the steps involved in responding to customer
calls through the Help Desk facility.
HELP DESK SLA GUIDE
Let's face it: a
comprehensive SLA is a daunting task. Now you'll have an extensive
blueprint at your fingertips. This document explains every part of
the service level agreement for a HELP DESK, clause by clause. You
can populate and change directly, as required.
- Service Level Guidelines on Help
Desk procedures
- Extensive Service Level Agreement for
Help desks
HELP DESK
INTRODUCTION
Let's be honest: getting buy-in
is the hardest part of any Help Desk, are you ready for straight
talk? This is a full PowerPoint presentation. It explains the HELP
DESK, what is needed, why and where.
AUDIT & REVIEW
How many times have you said to yourself: how well are our
Help Desk needs taken care of? If you already have a HELP DESK, or
just want to be doubly sure, this component will certainly help. It
comprises a series of questions designed to take you through your
HELP DESK and check it for quality and completeness. A first rate
audit tool (MS-Word).
HELP DESK BEST PRACTICE
We've got the solution to your needs: HELP DESK best practice
is designed around a set of activities to deliver upon
excellent customer value. This explains the key concepts of a
HELP DESK.
HELP DESK DESIGN TEMPLATE
In today's uncertain economy you need clarity, fast. This is
a complete template for establishing service descriptions. This is a
complete template for a HELP DESK design.
Fourteen documents
- Hundreds of pages with
easy-to-follow sections
- An extensive must-do
checklist based on our experience implementing Help Desk in over
40 industries
- New practical advice on
awareness, planning, implementation, and review
- New commentary on
delivering upon business value
- All-new "tuneup"
section tailored to improve the performance of
existing initiatives
- Fully updated throughout to
take account of current Best Practices and policies, and the
state of their
use
