Help Desk Software Reviews
 
Site ContentHome PageIT Service ManagemenITIL Service ManagemBusiness AlignmentProcessesFunction versus procITILThe Service DeskHelp Desk IntroductiHelp desk Goal, ObjeHelp Desk relationshConcepts and definitIncident ManagementInput and OutputHelp Desk ActivitiesHelp Desk Concepts aIncident HandlingKey Performance indiBenefits of IncidentHelp Desk Toolshelp desk missionhelp desk softwarecall centerctihelp deskacdivrcall center jobscall center operatiohelp desk applicatiohelp desk onlineit help desk softwarweb based help deskcustomer supportcal centershelp desk supportcall center managemeoutsourced help deskacd systemscall center monitoricall center outsourccall center softwareRe-Assigning CallsHeadsetshelp desk jobshelp desk procedureHelp Desk - How to SCIDA HelpdeskHelp Desk Manager CeHelpdesk Tier 1 2Ayuda Remota Help DeThe Answer Group HelHelp Desk Software PSample Helpdesk PlanHelpdesk Jobs In NewHelp Desk SystemsInformation SystemsResume And 2000 AndCommon Calls into AnAdvantages Of A HelpHow To Make A Help DHelp Desk Jobs In RoHelp Desk Manager BaCall Tracker and HelPerl Free Help DeskHints Tips Improve HBupers Access HelpdeHow Technology AffecPoor Customer / ClieHelpdesk Survey ServHelp Desk Manager CeHelpdesk Trainer StaRole of a Helpdesk MHelp Desk Six SigmaFree PHP CGI Help DeHelp Desk Manager TaComputer Helpdesk SoFreeware HelpdeskHelp Desk Job DescriHelp Desk OnlineHelpdesk Ticket SystComputer Helpdesk StPeoplesoft Help DeskFree Help Desk SoftwHelp Desk IT SupportHelp And Desk And SoHelp Desk MissionHospital Help DeskHelp Desk ApplicatioHelp Desk InstituteHelpdesk SoftwareHelp Desk Tracking SHelp Desk HintsIT Helpdesk SoftwareHelp Desk SoftwareHp Help DeskHelpdesk SLAHelpdesk ApplicationHelpdesk CertificatiHelpdesk BrochureStar HelpdeskHelp Desk Manager JoHelp Desk Job DescriFree Helpdesk SoftwaHelp Desk JokesHelpdesk Best PractiHelpdesk Support TooHelpdesk TrackerHelpdesk JokesSony Help DeskPeopleSoft CRM HelpdHelpdesk CRM SoftwarHelp Desk PresentatiHelp Desk or Help DeHelp Desk or Help DeHelp Desk Software PHelp Desk FormHelp Desk StatisticsHelpdesk InstituteHeat Help Desk SoftwHelp Desk CertificatHelp Desk ProcessHeat HelpdeskHelp Desk Software CTechnology Help DeskRemedy Help DeskHelp Desk ProceduresMagic Help DeskHosting Help DeskRemedy HelpdeskHelpdesk JobsHelpdesk ProceduresMicrosoft Help DeskHelpdesk SolutionsIT Help Desk SoftwarWeb Based Help DeskHelp Desk RequestHelp Desk JobsInternet Help DeskHelp Desk TrainingInternet HelpdeskHelp DeskHelpdeskComputer Help DeskHelp Desk Support

Help Desk Software Reviews

 

No doubt Help Desk Software Reviews is very tough task, because they all differ in different parameters like cost, usability, functions, availability, dependability and much more. The list of Help Desk Software Reviews and comparison can go beyond number of pages. The key component of any support mechanism in Help Desk Software Reviews is knowledge. The way this knowledge is gained and presented is the job of the software. The choice of the software is then of paramount importance to any service provider.

 

Help Desk Software Reviews is of course a daunting task, here not only the product but company name matters a lot. For example Abacus Systems Pty Ltd is a privately held software company founded in 1990. They are dedicated to developing smart and affordable software solutions that allows organizations to deliver the highest level of service and support to their customers. This company is a leading provider of business and software development management applications, and it offers many services and products. Let’s do Help Desk Software Reviews for this company:

 

Aegis Help Desk: Aegis Help Desk is their flagship product. It is a fully featured Help Desk, Client and Asset Management system - all integrated to power your call center. It will help you provide the type of service your customers expect. A First Class Service!

 

Aegis Defect Tracking: Aegis Defect Tracking is a complete incident and response tracking system. It is suitable for any company that needs to track problems, client requests or enhancements. Use it to ensure that defects are out and increase the quality of your products. Deliver Quality Not Defects!

 

Aegis Client Management: Aegis Client Management is a client relationship management system. Store and share all your customer and sales information in one central location. Never lose a contact detail or opportunity again. Turn Opportunities Into Sales!

 

Web Front End: Use the web front end to provide your external clients with a self-help facility and reduce support calls and cost. Give your clients the ability to log and view their own calls, search the knowledge base and view FAQs via the web without them calling your support center.

 

Found it comprehensive, inconceivable and mind-boggling?

 

The biggest drawback with Help Desk Software Reviews is that there is not one product to suit all. Companies range in size, what they do, what they make and what services they provide. The most important development, the integration of a web interface component has enabled both technicians and end users to communicate more easily, speeding up the entire process. Many software packages are now 100% web based or at least have some type of web interface. Indeed many customers now expect some degree of self help and find a support service on the web to be both effective and convenient. In the subsequent paragraphs you will get a simple Help Desk Software Reviews of many helpdesk software available in the market. In no way this list is complete but just to give you an idea about the Help Desk Software Reviews.

 

 

Title

100%

Web

Hosting

Client

Access

 

Users

 

Clients

 

    Cost

Local

ASP

 AboutMelvin

yes

yes

no

yes

100

See Site

$699/mo

 Aegis Help Desk

no

yes

no

no

5

5

$399.00

 AnswerDesk

no

yes

no

yes

$4250.00

 Athos Pro

no

yes

no

no

1

$550.00

 beCyber Software

yes

yes

yes

no

See Site

See Site

See Site

 BigWebDesk

yes

no

yes

yes

50

50

$1550/year

 BridgeTrak

yes

yes

no

yes

5

5

$995.00

 c.Support for Microsoft Exchange

yes

yes

no

yes

5

1000

$15975.00

 Close Support 2.6

no

yes

no

no

$499.00

 cs-Live Helpdesk

yes

yes

no

yes

1

See Site

 Cyborg Helpdesk

yes

yes

no

yes

3

$7500.00

 District HelpDesk

yes

yes

yes

yes

$700 +

 EasyAccessHelpDesk

no

yes

no

yes

$5999.00

 Enterprise Support

yes

yes

no

yes

10

10

$500.00

 Exchange Help Desk

no

yes

no

yes

100

250

$295.00

 ExDesk

yes

no

yes

yes

$50/admin/mo

 e-zHelpdesk

yes

yes

no

yes

$3500.00

 FM Easy

yes

yes

no

yes

See Site

See Site

See Site

 FootPrints

yes

yes

no

yes

$4990.00

 Fused Solutions

yes

yes

no

yes

1

$1200.00

 Heat

yes

yes

no

yes

See Site

See Site

See Site

 Help +

no

yes

no

no

5

$1400.00

 Help Desk Organizer

yes

yes

no

yes

$495.00

 Helpan HelpDesk

yes

yes

yes

yes

$145.00

 HelpDesk Expert

yes

yes

no

yes

1

$2500.00

 HelpMaster Pro

no

yes

no

yes

See Site

See Site

See Site

 HelpTiger Help Desk

yes

no

yes

yes

25

1000

$700/mo

 Hosted Help Desk

yes

no

yes

yes

5

$2125/year

 Hosted I-Care

yes

no

yes

yes

10

50

$7500/mo

 Incident Monitor

no

yes

no

yes

3

$3669.00

 InfraActive

yes

no

yes

yes

See Site

See Site

See Site

 InstantService

yes

no

yes

yes

See Site

See Site

See Site



Ready to buy? Order the Help Desk Toolkit today 

 

THE HELP DESK TOOLKIT - Fourteen extensive documents  Sample Pages Here

One thing is for sure: The Help Desk Toolkit makes Help Desk Procurement and Management far more straight forward. No doubt about it: it de-mystifies Help Desk Management, and enables you to produce a Help Desk function with the minimum of fuss. There is absolutely no need to re-invent the wheel! It is supplied primarily in MS-Word format and comprises the following components:

HELP DESK all you need now

Ready to use documents: Help Desk Implementation Plan, Help Desk procedures, Proactive Stress Management, Problem management procedure

  • Help desk implementation plan covering all the aspects of help desk implementations
  • Help Desk Phone Communication Standards - Example Standards Monitoring Sheet
  • Help Desk Stress Management - 30 slides  Proactive Strategies for Managing Stress and Change
  • Help Desk Procedures - This procedure defines the steps involved in responding to customer calls through the Help Desk facility. 

HELP DESK SLA GUIDE
Let's face it: a comprehensive SLA is a daunting task. Now you'll have an extensive blueprint at your fingertips. This document explains every part of the service level agreement for a HELP DESK, clause by clause. You can populate and change directly, as required.

  • Service Level Guidelines on Help Desk procedures
  • Extensive Service Level Agreement for Help desks

HELP DESK INTRODUCTION  
Let's be honest: getting buy-in is the hardest part of any Help Desk, are you ready for straight talk? This is a full PowerPoint presentation. It explains the HELP DESK, what is needed, why and where. 

  • 75 slides with extensive teachers notes

 

AUDIT & REVIEW

How many times have you said to yourself: how well are our Help Desk needs taken care of? If you already have a HELP DESK, or just want to be doubly sure, this component will certainly help. It comprises a series of questions designed to take you through your HELP DESK and check it for quality and completeness. A first rate audit tool (MS-Word).

  • Extensive audit guide (64 pages) for auditing Help Desk and underpinning and supporting processes. 


HELP DESK BEST PRACTICE

We've got the solution to your needs: HELP DESK best practice is designed around a set of activities to deliver upon excellent customer value. This explains the key concepts of a HELP DESK.  

  • 36 pages on implementing and managing a help desk


HELP DESK DESIGN TEMPLATE

In today's uncertain economy you need clarity, fast. This is a complete template for establishing service descriptions. This is a complete template for a HELP DESK design. 

 

 

Features of the all-new edition:

Fourteen documents

  • Hundreds of pages with easy-to-follow sections
  • An extensive must-do checklist based on our experience implementing Help Desk in over 40 industries
  • New practical advice on awareness, planning, implementation, and review
  • New commentary on delivering upon business value
  • All-new "tuneup" section tailored to improve the performance of existing initiatives
  • Fully updated throughout to take account of current Best Practices and policies, and the state of their use
 

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