Helpdesk Jobs In
New
Jersey
There are many
staffing and recruitment companies which can help you finding
Helpdesk Jobs In New Jersey. Like The Infinity Consulting Group has
a global reputation as a strategic partner for Consulting and
Integration Services including Helpdesk Jobs In New Jersey. Their
core competencies focus on three general areas of expertise:
Consulting Process Management, Staff Augmentation, and Network
Integration. Similarly Marathon Solutions has a strong specialty in
IT staffing. Their unprecedented ability to find the best candidates
has been finely tuned in the IT area. Their technical staffing
skills cannot be surpassed. Legacy systems, infrastructure,
e-business, or the next, new, technology, they will have the
expertise to understand your business needs. Helpdesk Jobs In
New
Jersey,
Helpdesk Analysts, Project Managers, Network Engineers, DBAs. You
need it, they can qualify it.
Here is one
sample of the Helpdesk Jobs In New
Jersey:
For the post of
Desktop support analyst for New
Jersey
Long-term contract--Required Skills: Minimum of 2 years desktop
support required. Experience with Microsoft Office, Microsoft
Outlook in an Exchange environment (working with .PST files is a
must), Trouble shooting Network and Local printer problems, Imaging
systems with Norton Ghost, fix OS problems on Win 95 and Win NT (we
will be rolling out Win 2000 sometime in the middle of the year),
and installing peripherals such as Iomega Jazz and Zip drives, Palm
Pilots, Black Berries, and scanners. Major Laptop experience is a
plus - must have some laptop experience. This person must have solid
hardware experience even though they will be doing very little in
the way of fixing hardware problems - they must be able to diagnose
hardware problems.
Description: As
a Desktop Support Administrator with you will be part of a top
quality team that focuses on technical customer service and team
work. The qualified candidate for this position will be a team
player with strong technical vision and excellent interpersonal
skills, excellent analytical abilities, strong judgment and ability
to work effectively with client and IT management and staff, vendors
and consultants. This qualified candidate will be providing level 2
desktop support for over 600 internal clients. Many of the client’s
applications are custom designed and the qualified candidate will be
expected to be up and running rather quickly (Training will be
provided). This qualified candidate will be responsible for
creating, testing and standardizing desktop images using Symantec
Ghost. This qualified candidate will perform daily network
administrative tasks using Novell NW admin 4.11, Windows NT 4.0 User
manager and MS Exchange 5.0. Also be responsible for NDS duties such
as: giving access to resources, mapping drives, creating users and
adding space on the network drive. Act as liaison between support
personal and upper management, including procedural changes,
software/hardware standards, and standard operating procedures.
If you are
interested in meeting with a recruiter about finding Helpdesk Jobs
In New Jersey and Desktop Support Jobs In New York Tri-State Area
(including New Jersey, Maryland DC and Chicago), visit their
website.
Ready to buy? Order the
Help Desk Toolkit today
THE HELP DESK TOOLKIT - Fourteen extensive
documents Sample Pages
Here
One thing is for sure: The Help Desk Toolkit makes Help Desk
Procurement and Management far more straight forward. No doubt about
it: it de-mystifies Help Desk Management, and enables you to produce
a Help Desk function with the minimum of fuss. There is absolutely
no need to re-invent the wheel! It is supplied primarily in MS-Word
format and comprises the following components:
HELP DESK all you need now
Ready to use documents: Help Desk Implementation
Plan, Help Desk procedures, Proactive Stress Management,
Problem management procedure
- Help desk implementation plan covering
all the aspects of help desk implementations
- Help Desk Phone Communication
Standards - Example Standards Monitoring Sheet
- Help Desk Stress Management - 30
slides Proactive Strategies for Managing Stress and
Change
- Help Desk Procedures - This
procedure defines the steps involved in responding to customer
calls through the Help Desk facility.
HELP DESK SLA GUIDE
Let's face it: a
comprehensive SLA is a daunting task. Now you'll have an extensive
blueprint at your fingertips. This document explains every part of
the service level agreement for a HELP DESK, clause by clause. You
can populate and change directly, as required.
- Service Level Guidelines on Help
Desk procedures
- Extensive Service Level Agreement for
Help desks
HELP DESK
INTRODUCTION
Let's be honest: getting buy-in
is the hardest part of any Help Desk, are you ready for straight
talk? This is a full PowerPoint presentation. It explains the HELP
DESK, what is needed, why and where.
AUDIT & REVIEW
How many times have you said to yourself: how well are our
Help Desk needs taken care of? If you already have a HELP DESK, or
just want to be doubly sure, this component will certainly help. It
comprises a series of questions designed to take you through your
HELP DESK and check it for quality and completeness. A first rate
audit tool (MS-Word).
HELP DESK BEST PRACTICE
We've got the solution to your needs: HELP DESK best practice
is designed around a set of activities to deliver upon
excellent customer value. This explains the key concepts of a
HELP DESK.
HELP DESK DESIGN TEMPLATE
In today's uncertain economy you need clarity, fast. This is
a complete template for establishing service descriptions. This is a
complete template for a HELP DESK design.
Fourteen documents
- Hundreds of pages with
easy-to-follow sections
- An extensive must-do
checklist based on our experience implementing Help Desk in over
40 industries
- New practical advice on
awareness, planning, implementation, and review
- New commentary on
delivering upon business value
- All-new "tuneup"
section tailored to improve the performance of
existing initiatives
- Fully updated throughout to
take account of current Best Practices and policies, and the
state of their
use