Helpdesk Trainer Stations

Why we need Helpdesk Trainer Stations? The answer is simply for training, and nothing else! Why do we need it? Let’s see….When organizations begin viewing the help desk as their primary technology information pool for internal communications and resource coordination, productivity will be improved at every level. IT helpdesk and network management will continue to be responsible for supporting specific applications that change frequently according to business conditions as well as the company's unique hardware, software and network environment. However, they will also have to support volatile systems that have long-term value to the corporation.

 In addition, they will face the challenge of navigating the boundaries between increasingly interwoven applications, rather than simply examining and explaining their capabilities and features. By successfully managing these solutions, the support staff will increasingly be able to provide more accurate and more timely support; and the help desk will quickly gain a reputation for being faster and more efficient than wading through the manual or getting advice from the person at the next desk. Because of these requirements we need trained and certified, Helpdesk Managers and other staff, eventually Helpdesk Trainer Stations.

Let’s examine some Helpdesk Trainer Stations. Do you need hands on training? Yes. Live instructor-led training? Yes. All at your very own desktop? Yes. At BrainStorm, Inc. login via the Internet to one of our virtual labs and training is right at your fingertips. Follow along with one of their instructors, ask questions and have them answered, and complete the practice exercises to maximize your learning. Classes are offered in both private and public formats.

Private eLive Helpdesk Trainer Stations: You can schedule private eLive Helpdesk Trainer Stations reserved for only those in your organization. Have employees come to your training room and login or attend class from their own desk. Students can even attend the same class from different office locations. Private eLive Helpdesk Trainer Stations are the perfect training solution for a quick, cost effective rollout and for those seeking short follow-up sessions after the initial training course (i.e. new hires, review sessions). Private eLive Helpdesk Trainer Stations sessions can be purchased per class, in bulk, and are also available in monthly and annual contracts.

Public Helpdesk Trainer Stations: BrainStorm’s Public Helpdesk Trainer Stations offers regularly scheduled Public Helpdesk Trainer Stations classes that are targeted to get your users up to speed on the features of the most popular software titles from companies like Novell, Microsoft, Corel, etc. Looking to learn what’s new in the latest software release? Then BrainStorm's Public Helpdesk Trainer Stations classes are for you.