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Hp Help
Desk
Mobile HP Help
Desk software OpenView service desk is an application pack dedicated
for helpdesk and support group specialists who work out of office.
HP Help Desk provides a remote connection to a database of service
calls/tasks and to information about configuration items associated
with them. Client application (Handheld Agent) works on PDA
computers under the Palm OS Communication with the database taking
place via synchronization server (Syncro Site) that is designed for
a personal computer, with Microsoft Windows operating system. Its
main aim is to pass the data from and to Service Desk/ITSM
database.
How HP Help
Desk work? At the beginning of the day, HP Help Desk specialist
synchronizes his/her PDA Mobile Hp Help Desk with Service Desk
database and receives service calls to resolve and tasks to be done.
The specialist tries to resolve them one by one at user’s locations.
From time to time he/she connects with Service Desk/ITSM database
using a GSM phone to send information about results of his/her work
and to receive new service calls. It is simple and yet so
powerful.
The integrated
service Hp Help Desk solution from Hp Help Desk OpenView employs
best IT practices and processes to consolidate change, configuration
and service level management into an integrated helpdesk. This
process is for companies seeking a strategically pragmatic, rapid,
value-driven approach to implementing a consolidated service-desk
solution. In a consulting process keenly focused on rapid progress
and results, a select team of senior IT professionals evaluate how
the IT department runs. The evaluation is aimed at moving beyond a
simple helpdesk and call-management process toward a consistent,
best-practice methodology and consolidated management
tool.
Key Benefits of
HP Help Desk:
Strategic
analysis and planning: Evaluate Hp Help Desk, problem resolution,
change and configuration management
Establish
service level objectives, measurement and
reporting
Establish
systematic linkages between users, IT services, infrastructure
components and IT resources
Rapid
deployment: Structure a
methodology and specific product recommendations to deploy a
consolidated service desk solution. Drive process coordination
between network, system, and application IT departments Enable IT to
formally establish, measure and report service
levels.
Extensive,
proven experience: For HP Help
Desk more than 135,000 deployments worldwide. Proven results
including seamless implementation and dramatically improved ROI.
Success with extremely rapid deployment for information-critical
organizations
Product
information:
·
Performance manager/monitor/agent
·
Operations for UNIX
·
Operations for Windows
·
Service desk
·
Web services management
Ready to buy? Order the
Help Desk Toolkit today
THE HELP DESK TOOLKIT - Fourteen extensive
documents Sample Pages
Here
One thing is for sure: The Help Desk Toolkit makes Help Desk
Procurement and Management far more straight forward. No doubt about
it: it de-mystifies Help Desk Management, and enables you to produce
a Help Desk function with the minimum of fuss. There is absolutely
no need to re-invent the wheel! It is supplied primarily in MS-Word
format and comprises the following components:
HELP DESK all you need now
Ready to use documents: Help Desk Implementation
Plan, Help Desk procedures, Proactive Stress Management,
Problem management procedure
- Help desk implementation plan covering
all the aspects of help desk implementations
- Help Desk Phone Communication
Standards - Example Standards Monitoring Sheet
- Help Desk Stress Management - 30
slides Proactive Strategies for Managing Stress and
Change
- Help Desk Procedures - This
procedure defines the steps involved in responding to customer
calls through the Help Desk facility.
HELP DESK SLA GUIDE
Let's face it: a
comprehensive SLA is a daunting task. Now you'll have an extensive
blueprint at your fingertips. This document explains every part of
the service level agreement for a HELP DESK, clause by clause. You
can populate and change directly, as required.
- Service Level Guidelines on Help
Desk procedures
- Extensive Service Level Agreement for
Help desks
HELP DESK
INTRODUCTION
Let's be honest: getting buy-in
is the hardest part of any Help Desk, are you ready for straight
talk? This is a full PowerPoint presentation. It explains the HELP
DESK, what is needed, why and where.
AUDIT & REVIEW
How many times have you said to yourself: how well are our
Help Desk needs taken care of? If you already have a HELP DESK, or
just want to be doubly sure, this component will certainly help. It
comprises a series of questions designed to take you through your
HELP DESK and check it for quality and completeness. A first rate
audit tool (MS-Word).
HELP DESK BEST PRACTICE
We've got the solution to your needs: HELP DESK best practice
is designed around a set of activities to deliver upon
excellent customer value. This explains the key concepts of a
HELP DESK.
HELP DESK DESIGN TEMPLATE
In today's uncertain economy you need clarity, fast. This is
a complete template for establishing service descriptions. This is a
complete template for a HELP DESK design.
Fourteen documents
- Hundreds of pages with
easy-to-follow sections
- An extensive must-do
checklist based on our experience implementing Help Desk in over
40 industries
- New practical advice on
awareness, planning, implementation, and review
- New commentary on
delivering upon business value
- All-new "tuneup"
section tailored to improve the performance of
existing initiatives
- Fully updated throughout to
take account of current Best Practices and policies, and the
state of their
use
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