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IT Helpdesk
Software
IT Helpdesk
Software is an internal support application used to track staff
tasks, problems, or query tickets in a centralized, searchable
database for easy reference by IT staff members, enabling quick
resolution to issues and simplifying the management process.
With IT
Helpdesk Software, an employee has access to submit requests, check
the status of previous requests and search a custom knowledgebase.
Both employees and support staff can search resolved trouble tickets
for solutions to any problem. This means that an employee may be
able to find the solution to his or her problem without having to
call on support staff.
Web-based IT
Helpdesk Software such as HelpDesk Expert for IT Support uses the
power of the internet to allow data sharing between multiple work
stations or geographical locations. This system keeps departments
informed and up-to-date, reducing confusion and increasing
productivity.
An IT Helpdesk
Software program is a computer application for cataloging and
managing the resources, such as PCs, operating systems, and
productivity solutions, found in an organization's information
technology (IT) environment. These types of software programs allow
an IT organization to make informed decisions about when to upgrade
existing assets, purchase new equipment, or remove a piece of
equipment from production.
An IT Helpdesk
Software program can eliminate the time and costs of purchasing
redundant IT-based equipment by providing a central look up place
for existing assets. It can help an organization maximize asset use
by enabling IT personnel to know when an information technology
asset has been purchased, the asset's status and condition, thus
delivering a more cost-effective and organized system. Moreover, an
it asset tracking software program can help pinpoint trends in IT
infrastructure use, leading to more efficient and cost-effective IT
equipment purchasing patterns. AIM's Asset Expert is a completely
web based it asset tracking software program that delivers access to
networking and computing equipment inventory data via its web
interface.
An IT Helpdesk
Software program is a computer application that allows an
organization's technical support staff, end users and customers to
address product - and services related issues via PCs. Typically,
the help desk program itself runs on a central server, with
customers, internal end users and support staff accessing the help
desk via a client-based software program.
Ready to buy? Order the
Help Desk Toolkit today
THE HELP DESK TOOLKIT - Fourteen extensive
documents Sample Pages
Here
One thing is for sure: The Help Desk Toolkit makes Help Desk
Procurement and Management far more straight forward. No doubt about
it: it de-mystifies Help Desk Management, and enables you to produce
a Help Desk function with the minimum of fuss. There is absolutely
no need to re-invent the wheel! It is supplied primarily in MS-Word
format and comprises the following components:
HELP DESK all you need now
Ready to use documents: Help Desk Implementation
Plan, Help Desk procedures, Proactive Stress Management,
Problem management procedure
- Help desk implementation plan covering
all the aspects of help desk implementations
- Help Desk Phone Communication
Standards - Example Standards Monitoring Sheet
- Help Desk Stress Management - 30
slides Proactive Strategies for Managing Stress and
Change
- Help Desk Procedures - This
procedure defines the steps involved in responding to customer
calls through the Help Desk facility.
HELP DESK SLA GUIDE
Let's face it: a
comprehensive SLA is a daunting task. Now you'll have an extensive
blueprint at your fingertips. This document explains every part of
the service level agreement for a HELP DESK, clause by clause. You
can populate and change directly, as required.
- Service Level Guidelines on Help
Desk procedures
- Extensive Service Level Agreement for
Help desks
HELP DESK
INTRODUCTION
Let's be honest: getting buy-in
is the hardest part of any Help Desk, are you ready for straight
talk? This is a full PowerPoint presentation. It explains the HELP
DESK, what is needed, why and where.
AUDIT & REVIEW
How many times have you said to yourself: how well are our
Help Desk needs taken care of? If you already have a HELP DESK, or
just want to be doubly sure, this component will certainly help. It
comprises a series of questions designed to take you through your
HELP DESK and check it for quality and completeness. A first rate
audit tool (MS-Word).
HELP DESK BEST PRACTICE
We've got the solution to your needs: HELP DESK best practice
is designed around a set of activities to deliver upon
excellent customer value. This explains the key concepts of a
HELP DESK.
HELP DESK DESIGN TEMPLATE
In today's uncertain economy you need clarity, fast. This is
a complete template for establishing service descriptions. This is a
complete template for a HELP DESK design.
Fourteen documents
- Hundreds of pages with
easy-to-follow sections
- An extensive must-do
checklist based on our experience implementing Help Desk in over
40 industries
- New practical advice on
awareness, planning, implementation, and review
- New commentary on
delivering upon business value
- All-new "tuneup"
section tailored to improve the performance of
existing initiatives
- Fully updated throughout to
take account of current Best Practices and policies, and the
state of their
use
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