Information Systems Help
Desk Procedures
Her is an
example of a set of Information Systems Help Desk Procedures. We are
discussing Ohio Wesleyan University (OWU) Information Systems Help
Desk Procedures along with small description to these procedures.
Change
and Maintain Passwords: Provides Information Systems Help
Desk Procedures for changing your UNIX/e-mail password and your
Administrative Web Account (J/CX) password. It also includes
directions for what to do if you don't know your
password.
Locate
the Adapter Address: Windows or Macintosh Directions to
locate the Ethernet Adapter Address on a Windows PC (9x, 2000, XP)
or a Macintosh system. Information Systems Help Desk Procedures
requires this information to provide connectivity for your
computer.
Forward
Your OWU E-mail to Another E-mail Address: Directions to
forward your OWU e-mail account to another e-mail account of your
choosing. Also includes directions to remove the
forward.
Install
Command Antivirus Software (CSAV) Enterprise version: Directions to install the
Enterprise version of the Command Software Antivirus
(CSAV). A Novell account is required in this Information Systems
Help Desk Procedures
Install
/Update Command Antivirus Software (CSAV) and Update CSAV Definition
Files: Directions to install and update the Command
Software Antivirus (CSAV) Single User version from the files
webpage. Directions to update the definition files for CSAV
Information Systems Help Desk
Procedures!
Setup
an E-mail Auto Response: Provides instructions for setting
up an e-mail message that will be automatically sent to anyone who
sends you a message. This is often used to alert people that you are
out of the office for an extended period of
time.
Use
FTP:
Directions for using file transfer protocol (ftp) to transfer
files between your personal computer and the web server.
Establish Dial Up
Connection: Directions for setting up a dial up connection
to the OWU server. Requires an active user id and password for
Information Systems Help Desk
Procedures
Use the
OWU Community Directory: Directions for finding e-mail
addresses for all members of the OWU campus community.
Send a
Campus-wide Message: Directions for sending e-mail messages
to large groups on campus.
Account
Over Quota: Explanation of account quota and directions on
how to delete files to get account under quota.
Configure your e-mail
program: Information needed to configure an e-mail program
such as Outlook Express or Qualcomm Eudora.
Filter
incoming mail: Directions to create an initial mail filter
on the Ohio Wesleyan e-mail server to automatically filter messages
such as spam-identified messages, unsolicited commercial e-mail
(UCE) and messages with "dangerous" attachments.
Form
Downloads:
Download common request forms used by Information Systems
Help Desk Procedures in Adobe Portable Document
Format.
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- Help Desk Procedures - This
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