Microsoft Help
Desk
Get official
Microsoft Help Desk technical support without making a phone call!
Microsoft Help Desk-in-a-book makes the rich problem-solving
archives of Microsoft's Product Support Knowledge Base available
wherever you need them. Resolve your own questions about using
Office 2000 software with clear, step-by-step solutions and
workarounds for nearly 800 common problems. Covering the most-used
applications of the Office 2000 suite, including Microsoft Excel,
Word, Access, Outlook®, and FrontPage®, this handy reference can
help you:
·
Recover damaged Word documents and
text
·
Troubleshoot setup and installation
errors
·
Create multiple e-mail accounts on one
computer
·
Resolve printer
problems
·
Prevent macro viruses from infecting your
system
·
Import graphics and movie files into
PowerPoint® presentations
·
Wrap images around
text
·
Ensure that your dates are Y2K
compliant
·
Restrict or monitor access to your Web
pages
·
Use lightweight objects to speed database
performance
Microsoft Help
Desk Operations Framework (MOF) is a collection of best practices,
principles, and models designed by Microsoft that addresses the
people, processes, and technologies necessary for effectively
managing IT environments.
Microsoft Help
Desk MOF contains operational guidance in the form of white papers,
operating guides, assessment tools, operation kits, best practices,
case studies, and supported tools. MOF is one of the three
frameworks that form the Enterprise Services (ES) frameworks. Each
framework targets a different phase in the IT life cycle. The other
two frameworks are Microsoft Readiness Framework (MRF) and Microsoft
Solutions Framework (MSF).
Microsoft Help
Desk Software - Professional EDGE: Microsoft Help Desk Software is a
key component of their business. Professional EDGE is a leading
Value Added Reseller (VAR) and systems integrator for the FrontRange
Solutions' HEAT®, Microsoft's CRM Customer Support and SalesLogix's
Customer Service product lines. They are certified appropriately to
meet your business needs and specialize in customizing databases,
screens and business processes.
Microsoft Help
Desk Software warrants special attention and an experienced team to
provide it. Professional EDGE consultants work with you to clearly
identify business requirements, hardware and enabling software and
processes prior to any help desk software implementation. Their team
will work with you to specify server, network software and other
critical requirements to ensure compatibility and
performance.
Microsoft Help
Desk Software can be molded to meet your needs. Your help desk is
unique. It is imperative that you identify the types of support you
provide, the call types you anticipate logging, automatic
escalations, email integration needs, your workflow and management
reporting requirements before purchasing or implementing a solution.
Professional EDGE is uniquely qualified to work with you to develop
and document these requirements. Moreover, their founders have
worked in the help desk field since the late 1970’s.
Ready to buy? Order the
Help Desk Toolkit today
THE HELP DESK TOOLKIT - Fourteen extensive
documents Sample Pages
Here
One thing is for sure: The Help Desk Toolkit makes Help Desk
Procurement and Management far more straight forward. No doubt about
it: it de-mystifies Help Desk Management, and enables you to produce
a Help Desk function with the minimum of fuss. There is absolutely
no need to re-invent the wheel! It is supplied primarily in MS-Word
format and comprises the following components:
HELP DESK all you need now
Ready to use documents: Help Desk Implementation
Plan, Help Desk procedures, Proactive Stress Management,
Problem management procedure
- Help desk implementation plan covering
all the aspects of help desk implementations
- Help Desk Phone Communication
Standards - Example Standards Monitoring Sheet
- Help Desk Stress Management - 30
slides Proactive Strategies for Managing Stress and
Change
- Help Desk Procedures - This
procedure defines the steps involved in responding to customer
calls through the Help Desk facility.
HELP DESK SLA GUIDE
Let's face it: a
comprehensive SLA is a daunting task. Now you'll have an extensive
blueprint at your fingertips. This document explains every part of
the service level agreement for a HELP DESK, clause by clause. You
can populate and change directly, as required.
- Service Level Guidelines on Help
Desk procedures
- Extensive Service Level Agreement for
Help desks
HELP DESK
INTRODUCTION
Let's be honest: getting buy-in
is the hardest part of any Help Desk, are you ready for straight
talk? This is a full PowerPoint presentation. It explains the HELP
DESK, what is needed, why and where.
AUDIT & REVIEW
How many times have you said to yourself: how well are our
Help Desk needs taken care of? If you already have a HELP DESK, or
just want to be doubly sure, this component will certainly help. It
comprises a series of questions designed to take you through your
HELP DESK and check it for quality and completeness. A first rate
audit tool (MS-Word).
HELP DESK BEST PRACTICE
We've got the solution to your needs: HELP DESK best practice
is designed around a set of activities to deliver upon
excellent customer value. This explains the key concepts of a
HELP DESK.
HELP DESK DESIGN TEMPLATE
In today's uncertain economy you need clarity, fast. This is
a complete template for establishing service descriptions. This is a
complete template for a HELP DESK design.
Fourteen documents
- Hundreds of pages with
easy-to-follow sections
- An extensive must-do
checklist based on our experience implementing Help Desk in over
40 industries
- New practical advice on
awareness, planning, implementation, and review
- New commentary on
delivering upon business value
- All-new "tuneup"
section tailored to improve the performance of
existing initiatives
- Fully updated throughout to
take account of current Best Practices and policies, and the
state of their
use
