How to save $ 42,750.00 The Help Desk Essentials Guide has taken 570 hours to compile, at a professional rate of $ 75/hour (minimum) your immediate savings are 570 hours * $ 75= $ 42,750.00

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Don’t waste your time reinventing the wheel when every help desk resource you could ever use is pre-packaged within the Help Desk Toolkit.

All project outlines and documentation are supplied in MS Word format, so you can forget right now about adding another towering stack of paperwork to your desk. (We know it makes you look busy, but even you have to admit that it makes finding what you need about as easy as locating that needle in the haystack.)

The Help Desk Toolkit includes:

HELP DESK INTRODUCTION Sample Pages Here

The first step is always the hardest. After watching this PowerPoint presentation, you can write a complete help desk project outline (with milestones!) for your company faster than your boss can call the staff meeting to order.

(75 slides with extensive instructor notes)

HELP DESK DESIGN TEMPLATE Sample Pages Here

We all know there aren’t many English majors in the IT Department. Forget about elegant prose (and spelling, for that matter) by choosing from a collection of pre-written service descriptions.

HELP DESK BUFFET Sample Pages Here

All the ready-to-use information you can read in one sitting (and then some!), including:

• Phone Communications Standards (with example Standards Monitoring Sheet)
• Procedures – Define the steps to respond to customer help requests
• Stress Management – 30 slides covering proactive strategies for managing stress and changes (but since when aren’t those two interchangeable?)

HELP DESK STANDARDS Sample Pages Here

Review key help desk concepts with your team and deliver the best customer service on the block (or on the server, as the case may be).

(36 pages)

HELP DESK SERVICE LEVEL AGREEMENT GUIDE Sample Pages Here

Service Level Agreements are no laughing matter, and no simple task to write, either. Let this guide take you clause-by-clause through a SLA blueprint, so you can explain it to everyone else. Make changes to the blueprint as called for by your company’s needs.

Includes:

• Service Level Guidelines on Help Desk Procedures
• Extensive Service Level Agreement for Help Desks

HELP DESK AUDIT & REVIEW Sample Pages Here

Next time someone asks how your help desk is going, don’t just reply with “good”—ask them if they’d like to read the latest review! This set of questions is designed to go through your help desk step-by-step and locate both strengths and weaknesses.

(64 pages)

The all-new edition of Help Desk Toolkit now offers:

• 100s of pages, categorized for effortless searches
• Checklist of key tasks, based on our experience in over 40 industries
• Practical advice on planning, implementation, and reviewing
• Brand-new commentary on the increasing value of help desks
• “Tune-up” section to help improve even the best of existing help desks